1. Nature of Platform & Intermediary Status

Sk Wasim Akram / Demoody operates the digital marketplace platform under the brand name BiteFast, connecting consumers with independent third-party restaurants, cloud kitchens, and merchants (“Merchant Partners”) and independent freelance delivery partners (“Delivery Partners”). Under Section 79 of the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, Demoody / BiteFast acts purely as an intermediary facilitating communications and logistics coordination.

Every transaction executed on the platform establishes two separate, independent contracts:

• Contract of Sale: A direct sale-of-goods agreement between You and the respective Merchant Partner for food preparation and culinary quality.
• Contract of Logistics: An independent delivery coordination agreement between You and the assigned Delivery Partner for physical transportation.

2. Food Safety, Hygiene & FSSAI Responsibility

Under the Food Safety and Standards Act, 2006, the Merchant Partner is the sole and exclusive Food Business Operator (FBO) responsible for food preparation, ingredient sourcing, kitchen hygiene, expiry dates, and packaging. Merchant Partners represent and warrant that they hold valid FSSAI registrations/licenses and local health permits. Demoody / BiteFast expressly disclaims all food safety warranties.

3. Account Security & Account Deletion (Google Play Compliance)

You must be at least 18 years old to create an account. You can permanently delete your BiteFast account and personal data at any time directly within the mobile application:

4. Mobile App Permissions & Location Usage

The BiteFast application requests specific permissions strictly to facilitate orders:

• Foreground Location: Accessed while the app is in use to detect your delivery address, find operating restaurants nearby, and calculate delivery fees.
• Camera & Storage: Accessed only when uploading dispute photos (e.g. damaged container, broken seal) for refund claims.
• Phone Dialer: Used to initiate masked voice calls between customer and delivery partner without revealing personal phone numbers.
• Push Notifications: Real-time order tracking alerts (order accepted, food preparing, rider dispatched, rider arrived).

5. User-Generated Content (UGC) & Review Moderation

Customers may post ratings, reviews, and meal photos. Under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines) Rules, 2021, any content that is obscene, defamatory, abusive, fake, or infringing is strictly prohibited. Users may report abusive reviews by clicking “Report” or emailing grievance@demoody.in. We moderate and remove infringing content within 24 to 36 hours.

6. Transparent Pricing & Anti-Drip Itemized Billing

In accordance with Consumer Protection (E-Commerce) Rules, 2020, BiteFast enforces 100% itemized price transparency with zero hidden markups. The checkout screen clearly itemizes:

• Item Subtotal: Food price set by the merchant, inclusive of merchant taxes.
• Packaging Fee: Food-grade packaging fee charged by the merchant.
• Delivery Fee: GPS distance-based logistics fee paid for transportation.
• Platform Convenience Fee: Software service charge for app operations.
• GST: Applicable taxes under Section 9(5) and Section 52 of CGST Act.
• Rider Tip (Optional): 100% passed directly to the delivery partner (non-refundable).

7. Ordering, Payments & Cash on Delivery (COD) Rules

BiteFast supports UPI (GPay, PhonePe, Paytm), Credit/Debit Cards (RBI Card-on-File Tokenization compliant), Net Banking, BiteFast Wallet, and Cash on Delivery (COD). For COD orders, customers must hand over cash or scan the official in-app QR code. Refusing to pay for a prepared, delivered COD order constitutes a breach of contract resulting in immediate account blacklisting and legal recovery proceedings.

8. Doorstep Delivery & 10-Minute Waiting Limit

Delivery partners deliver directly to your doorstep. Upon arrival, the delivery partner will wait up to 10 minutes while attempting to contact you. If you remain unreachable, the order will be marked failed, the food disposed of, and no refund will be provided.

9. Prohibited Goods & Non-Alcohol Assurance

BiteFast strictly prohibits the ordering, transport, or delivery of alcoholic beverages, tobacco, vapes, narcotics, or prescription drugs. The platform operates exclusively for prepared meals, non-alcoholic beverages, and groceries.

10. Statutory Grievance Redressal & Nodal Officer