Delivery Partner Agreement

BiteFast Food Delivery — Delivery Partner Service Agreement & Rider Code of Conduct

ডেলিভারি পার্টনার পরিষেবা চুক্তি ও আচরণবিধি: This binding Master Service Agreement governs the terms of engagement between Demoody (Brand: BiteFast) and freelance delivery partners. Fully compliant with the Code on Social Security 2020 (Gig Workers) and Digital Personal Data Protection Act (DPDP Act 2023).

1. Nature of Relationship: Independent Platform Contractor (স্বাধীন ঠিকাদার সম্পর্ক)

The Delivery Partner is an independent freelance gig worker utilizing BiteFast’s mobile technology. Nothing in this Agreement creates any employer-employee or master-servant relationship between Demoody/BiteFast and the Partner. The Partner has the flexibility to choose operational slots, accept or reject delivery requests, and log offline at will. Where applicable, statutory TDS will be deducted under Section 194C / 194-O of the Income Tax Act, 1961.

2. Continuous Background Geolocation & Device Telemetry (লোকেশন ট্র্যাকিং ও ডেটা সম্মতি)

In strict compliance with Google Play Developer policies and the DPDP Act 2023, the Partner explicitly consents to real-time continuous background geolocation tracking (ACCESS_BACKGROUND_LOCATION) while the app is minimized, closed, or the screen is locked, during active shifts. This telemetry enables live customer map tracking, automated nearest-rider dispatch, accurate distance earnings, and SOS road accident assistance. Location tracking ceases immediately when the rider toggles their status to "Offline".

3. Cash on Delivery (COD) & Ban on Personal UPI QR Codes (সিওডি ক্যাশ ও ব্যক্তিগত কিউআর কোড নিষিদ্ধ)

All physical cash collected from customers on COD orders belongs to Demoody/BiteFast and merchants. Partners must remit collected cash via in-app UPI deposit before the floating balance exceeds ₹2,000. Partners are STRICTLY PROHIBITED from presenting personal UPI QR codes (GPay, PhonePe, Paytm). Customers paying digitally must scan the dynamic in-app QR code generated in the BiteFast Delivery Partner App. Diverting platform funds to personal accounts constitutes criminal breach of trust.

4. Food Hygiene, Thermal Bag & Zero Tampering Tolerance (খাবার হ্যান্ডলিং ও সিল নিরাপত্তা)

All orders must be transported inside an approved, clean, insulated thermal BiteFast delivery bag. Carrying food in hand or hanging bags from motorcycle handlebars is strictly prohibited. Opening food boxes, sampling, tasting, or eating customer meals will result in immediate permanent deactivation, forfeiture of pending payout balances, and filing of a Police FIR under Section 316 of the Bharatiya Nyaya Sanhita (BNS) / Section 405 IPC.

5. Doorstep Mandate & 10-Minute Waiting Window (দোরগোড়ায় ডেলিভারি ও ১০ মিনিট অপেক্ষা)

Partners must deliver directly to the customer's apartment or doorstep. Refusing doorstep delivery or forcing customers to walk to the main road is a breach of service. If a customer is unresponsive upon arrival, the Partner must place at least two masked phone calls and wait for 10 full minutes before escalating to dispatch support for order resolution.

6. Mandatory 4-Digit OTP Verification (৪-সংখ্যার গোপন ওটিপি ভেরিফিকেশন)

Orders must never be handed over or marked "Delivered" without entering the customer's confidential 4-digit OTP into the BiteFast Delivery Partner App. Faking order completions ("Ghost Deliveries") or entering arbitrary codes results in instant permanent termination.

7. Professional Grooming, Hygiene & Traffic Safety (ড্রেস কোড ও নিরাপত্তা)

Partners must maintain high personal cleanliness, wear clean trousers/jeans and closed shoes (sneakers). Wearing slippers (chappals), lungis, or stained clothes is prohibited. Chewing gutkha, paan, smoking, or spitting in customer view is strictly banned. Wearing a securely fastened ISI-marked safety helmet is mandatory at all times while operating the two-wheeler. Carrying pillion passengers while delivering food is strictly prohibited.

8. Payouts, Earnings & 100% Tips Guarantee (উপার্জন ও ১০০% টিপস গ্যারান্টি)

Earnings include base pickup pay, per-kilometer distance pay, wait-time pay, and surge incentives. 100% of customer tips are passed directly to the assigned delivery partner with zero platform commission. Earnings are deposited to the Partner's verified bank account on a weekly settlement cycle. Earnings disputes must be submitted within 7 days via the in-app support ticketing system.

Disciplinary & Penalty Matrix (শাস্তিমূলক ব্যবস্থা)

Legal Governance & Grievance Redressal (আইনি বিচারব্যবস্থা ও সহায়তা)

Governing Law: Republic of India. Jurisdiction: Competent courts in Purba Medinipur / High Court at Calcutta, West Bengal.

Dispatch Support: In-App Live Support | Email: support@bitefast.com / bitefast@demoody.in | Address: Demoody / BiteFast Operations Desk, Mecheda, Purba Medinipur, West Bengal - 721137.