BiteFast Food Delivery — Cancellation & Refund Policy

Because prepared food is perishable and cannot be restocked once cooked, standard multi-day return policies cannot apply. Demoody, operating the brand BiteFast, provides a clear, transparent, and fair cancellation and refund framework.

1. Order Cancellation Rules

• 60-Second Grace Window (100% Free Cancellation): You may cancel directly within 60 seconds of order placement for a 100% full refund with zero deductions.
• Pre-Kitchen Acceptance (0–3 Minutes): If the restaurant has not yet accepted or started cooking your food, you receive a 100% full refund.
• Post-Kitchen Acceptance: If food preparation has already begun, a cancellation fee equal to 100% of the food item subtotal applies to compensate the restaurant for raw materials. Delivery and platform fees are refunded.
• Out for Delivery: Once dispatched, cancellations cannot be refunded as the food has left the kitchen.

2. Quality Issues & Eligible Refund Grounds

You are entitled to a full monetary refund or complimentary redelivery under the following conditions:

• Wrong Item Delivered: Received someone else's order or non-veg food instead of veg.
• Missing Items: Items or paid sides omitted from the package.
• Spoiled or Contaminated Food: Food delivered is stale, sour, unhygienic, or contains foreign physical objects.
• Tampered Packaging Seal: Merchant packaging seal was cut, torn, or broken prior to delivery.
• Severe Spillage / Transit Damage: Food container ruptured in transit resulting in total loss.

3. Refund Timelines by Payment Rail

4. Support & Grievance Escalation